Refund Policy

Last Updated: January 22, 2025

1. Overview

At NCPL Global Ltd, we are committed to your satisfaction with our courses and services. This Refund Policy outlines the terms and conditions under which refunds are available for our various services. This policy complies with UK Consumer Rights Act 2015 and applicable consumer protection regulations.

2. Online Courses

2.1 Full Refund Period

You may request a full refund within 60 days from the date of approving the refund if:

  • You have not completed more than 25% of the course content
  • You have not downloaded or accessed any course materials, certificates, or resources
  • The course has not started (for scheduled courses with fixed start dates)

3. Currency and Processing

All refunds are processed in British Pounds (GBP). If your original payment was made in a different currency, the refund amount may vary due to exchange rate fluctuations. Processing fees charged by payment processors or financial institutions are non-refundable.

4. Contact Information

For refund requests or questions about this policy, please contact us:

NCPL Global Ltd - Refunds Department

The Capital Office 124 City Road, London, EC1V 2NX United Kingdom

Email: uk@ncplconsulting.net

Phone: +44 7472 255996

Business Hours: Monday - Friday, 9:00 AM - 6:00 PM GMT