IT Support Analyst Course & Curriculum

NCPL's hands-on IT Support Analyst training — full curriculum, real projects, certification prep, and job placement support. We train, mentor and place you.

Module 1: IT Fundamentals, Systems & Networking

15 hours: Master computer architecture, operating systems, and core networking

  • Computer Architecture & Hardware
  • Windows Administration & Linux Fundamentals
  • OS Installation & System Troubleshooting
  • TCP/IP, IP Addressing & Subnetting
  • Network Devices, Topology & Wireless
  • Network Security Basics & VPN
  • System Maintenance & Documentation

Module 2: Help Desk, Support & Microsoft 365 Apps

15 hours: Deliver excellent IT support and master the Microsoft 365 ecosystem

  • Customer Service & Communication Skills
  • Ticketing Systems & Remote Support Tools
  • SLA Management & Problem Resolution
  • Microsoft 365 Ecosystem Overview
  • Word, Excel, PowerPoint & Outlook
  • OneDrive, Teams & SharePoint Basics
  • Office App Integration & Collaboration

Module 3: Teams, SharePoint, Exchange & Power Platform

12 hours: Configure collaboration tools and automate business workflows

  • Teams Setup, Channels & Customization
  • SharePoint Site Administration
  • Permissions & Content Management
  • Exchange Online & Mailbox Management
  • Email Security & Compliance
  • Power Automate Workflows
  • Power Apps & Power BI Basics

Module 4: System Administration, Azure AD & Security

18 hours: Manage systems, identities, cloud services, and enterprise security

  • User Account & Group Policy Administration
  • SQL Fundamentals & Database Administration
  • Backup & Recovery Strategies
  • Azure Active Directory Management
  • Conditional Access & Multi-Factor Authentication
  • Role-Based Access Control & Threat Protection
  • Microsoft 365 & Azure Fundamentals