IT Analyst Course & Curriculum

NCPL's hands-on IT Analyst training — full curriculum, real projects, certification prep, and job placement support. We train, mentor and place you.

Module 1: IT Fundamentals & Systems

12 hours: Master computer architecture, hardware, and operating systems

  • Computer Architecture Fundamentals
  • Hardware Components & Peripherals
  • Windows Administration
  • Linux Fundamentals
  • System Assembly & Troubleshooting
  • OS Installation & Configuration
  • System Maintenance

Module 2: Networking & Infrastructure

13 hours: Build and maintain network infrastructure

  • TCP/IP Protocols
  • Network Devices & Topology
  • IP Addressing & Subnetting
  • Network Troubleshooting
  • Wireless Networks
  • Network security basics
  • VPN and remote access

Module 3: Help Desk & Technical Support

10 hours: Deliver excellent IT support and customer service

  • Customer Service Skills
  • Ticketing Systems
  • Remote Support Tools
  • Documentation Best Practices
  • SLA Management
  • Problem resolution strategies
  • Communication techniques

Module 4: System Administration & Cloud

15 hours: Manage systems, databases, and cloud services

  • User Account Management
  • Group Policy Administration
  • SQL Fundamentals
  • Database Administration
  • Cloud Computing Basics
  • Microsoft 365 Administration
  • Backup & Recovery